Privacy Policy

MERIT HOME OFFERS LLC, doing business as Merit Home Offers (collectively, "Merit Home Offers," "we," "our," or "us") values and respects the privacy of our customers and visitors. While operating our business and interacting with you, we collect, use, and share personal information as disclosed in this Privacy Policy ("Privacy Policy"). Your use of merithomeoffers.com, including any sub-domains thereof, affiliated websites, and mobile applications which we own or maintain (collectively, the "Website"), is governed by this Privacy Policy.

This Privacy Policy provides detailed information about how we collect, use, share, and protect your information, and describes your choices and rights. This Privacy Policy also applies to information we receive from service providers, marketing partners, and other third parties. We encourage you to read this Privacy Policy carefully. If you have any questions, contact us at jaelclaro@merithomeoffers.com.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes will be reflected in a revised Privacy Policy posted on our Website and we will alert you that there has been a change by updating the "Last Updated" date displayed above. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes. Each time you access or use the Website, you signify that you have read, understand, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, you must discontinue using our Website.

Collecting Your Information

We may collect information about you in a variety of ways, including when you provide information directly to us, when you visit our Website, when you schedule or purchase services, when you subscribe to our products, or when you communicate with us via phone, email, SMS, or social media. We may also collect information about you from trusted third-party partners (such as advertising platforms or analytics providers) as described below.

Categories of Information You May Provide to Us

This is information you choose to provide directly to us, such as when you:

• request a quote or schedule a cleaning;
• purchase services or products;
• enroll in a subscription (such as an air freshener subscription);
• enter one of our promotions or giveaways (including the Merit Home Offers One-Year Cleaning Giveaway);
• fill out forms on our Website;
• contact customer support;
• communicate with us by phone, email, or text message.

Categories of information you may provide include:

• Customer records information such as your name, email address, phone number, and residential address.
• Commercial information such as services purchased, products purchased, subscription plan selected, dates of service or shipment, transaction amounts, and payment confirmation details.
• Customer service information such as customer support conversations, call recordings (where permitted), chat transcripts, feedback, reviews, and survey responses.
• Promotion and giveaway information such as entry confirmations, eligibility verification details, and winner verification information.
• Any other information you choose to provide to us.

Categories of Information We Collect Automatically

Our servers and service providers may automatically collect certain information when you visit, use, or browse the Website, including:

• Device information such as IP address, operating system, browser type/version, device identifiers, language preferences, and referring URLs.
• Usage and analytics data such as pages viewed, time spent on pages, clicks, navigation paths, and interactions with Website features.
• Approximate location information (e.g., city/state) inferred from your IP address.
• Advertising and attribution information such as which ad, campaign, or referral source brought you to our Website.

Information from Third Parties

We may receive information about you from third parties such as: payment processors; marketing and advertising partners; analytics providers; social media platforms (when you interact with our profiles or ads); service partners that help us fulfill products or services.

Cookies, Tracking Technologies, and Analytics

At this time, Merit Home Offers does not actively use cookies or other tracking technologies to track your activity across our Website or across other websites.

In the future, we may use a limited set of analytics and advertising technologies to understand how visitors use our Website and to measure and improve our marketing. If and when we do, these may include:

• Fathom Analytics — a privacy-focused, cookieless website analytics service that helps us understand aggregate traffic and page performance without collecting or selling personal information. Learn more at usefathom.com.
• Meta (Facebook) Pixel — an advertising and conversion-measurement tool that may use cookies to measure the effectiveness of our advertising and to help show relevant ads on Meta platforms.

If we begin using these or similar technologies, we will update this Privacy Policy and the "Last Updated" date above accordingly. Most web browsers allow you to control or disable cookies through their settings; disabling cookies may affect certain features of the Website. Where required by applicable law, we will obtain your consent before placing non-essential cookies or similar tracking technologies.

Using Your Information

We collect and use information for business and commercial purposes, including to operate and improve our business; process transactions and facilitate customer service; marketing and advertising; analytics; security and fraud prevention; and as required by law.

Sharing Your Information

We may share the categories of information described above with third parties that perform services for us or on our behalf. Categories of third parties we may share information with include: service providers and suppliers; marketing partners and advertising networks; data analytics providers; payment processing providers; social networks; and other parties for legal, safety, fraud-prevention, and enforcement reasons.

SMS Messaging

By opting in to receive text messages (SMS) from Merit Home Offers, you provide your express consent for us (and our service providers) to send you informational and promotional messages, including recurring automated messages, at the phone number you provide. Consent is not a condition of purchase or of entering a giveaway.

Message and data rates may apply. Message frequency may vary. To opt out of text messages at any time, reply STOP to any message. For help, reply HELP.

No Sharing of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We have implemented measures designed to secure your information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet is completely secure. Any transmission of personal information is at your own risk.

Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, which may include: the right to know/access the information we collect about you; the right to delete certain information; the right to correct certain information; the right to opt out of the sale/sharing of personal information; the right to opt out of targeted advertising; the right to data portability; the right to not be discriminated against for exercising your rights.

To submit a request, email us at jaelclaro@merithomeoffers.com with the subject line "Privacy Request".